LBB VALENCIA? The "speed", the "timeliness" and "commitment to the environment" are the most valued virtues Metrovalencia users, who have qualified with remarkably high (7 , 49) these characteristics.
By contrast, defects for which Metrovalencia has even receive a suspended are the "price" of tickets or bonds, the mass of passengers passing frequency or sudden movements (whose grades range from 4.89 to 6.39 to give users). Are some data
Customer Satisfaction Index 2009 that the Railways of the Generalitat Valenciana (FGV) held annually for ten years. A total of 3019 people have been interviewed by the company GfK Emer Ad Hoc Research for a subway or tram between 18 and 28 May last.
The final note imposed on the service they receive from Metrovalencia is of 7.56 to one tenth of the 7.57 that got the metro service in 1999 when these surveys began. Improving the view
on Line 1
One of the innovations identified in interviews with 2009 is that the crisis or fuel prices gave rise to 16.6% of respondents use the subway.
And, interestingly, more and more people use it even if their own car, even though women are still the majority (69%) in the user profile Metrovalencia.
For routes, Line 3 (Rafelbunyol-Aeroport) remains the highest rated with 7.77 above the line 5 (Aeroport-Torrent Avinguda-Neptú) with 7.67 points while Line 1 (Villanueva -Llíria/Bétera Castellón) becomes the third best score , so the tram lines 4 (Doctor Lluch-Mas del Rosario) and 6 (Tossal Marítim del Rei-Sawmill) become the least appreciated.
The manager FGV, Marisa Gracia, emphasized improving the view of travelers on Line 1, was down to 6.28 in 2007, a year after the subway accident that killed 43 people. The best view of travelers from FGV is blamed on "the implementation of the Action Plan Line 1, with the introduction of new rolling stock, track renewal and improvements in accessibility, along with the effort made by all company in the direct care to users, social stability and the incorporation reached technological innovations such as the contactless card-Mobilis is key in gaining the support of passengers Metrovalencia "boasted Marisa Gracia .
http://www.levante-emv.com/secciones/noticia . jsp? pRef = 2009072400_19_614783__Comunitat-Valencia-Metrovalencia-approved-fast-timely-but-suspended-price-travel
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